HP Care Pack - 3 Year Extended Service - Service

HP Hardware Support Offsite Return Service offers high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement materials and parts labor and the cost of the return shipment. HP offers service levels with flexible shipment options to the HP designated repair center as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.

• Compaq nx5xxx/7xxx/9xxx

Repair center services:
For issues that cannot be resolved remotely an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.

Accidental damage protection:
Examples of accidental damage against which you are protected include: liquid spills drops falls collisions electrical surges damaged or broken LCD or any accidental breakage. Your unit may have to be repaired or replaced at an HP- designated location as not all replacement parts may be available locally.