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HP Care Pack - 3 Year - Service - 9 x 5 - Maintenance - Electronic and Physical
9 x 5 - Maintenance - Electronic and Physical
This value-priced HP Care Pack provides high-quality door-to-door hardware service.
Remote problem diagnosis and support:
HP Services professionals work with you to isolate hardware problems and help with product installation configuration setup and problem resolution.
Repair center services:
For issues that cannot be resolved remotely an HP-authorized representative at an HP-designated repair center provides technical support on the failed hardware product repairing or replacing components or the entire unit as necessary. Your coverage includes all required parts and materials.
Pick-up by HP:
An HP-authorized courier picks up your failed equipment at your site and delivers it to the HP-designated repair facility.
Return shipment:
An HP-authorized courier returns the repaired or replaced equipment to your location. turn around time for this service will be between 5 and 6 business days.
Standard business hours coverage:
Service is available 8:00 am-5:00 pm Monday through Friday excluding holidays.