HP Care Pack Post Warranty Hardware Support - 1 Year - Warranty

HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware helping you to improve product uptime. You have the flexibility to choose between different service-level options featuring different response times and coverage windows as well as between several coverage periods to address your specific service needs.

HP Notebook

Remote problem diagnosis and support:

• HP Services uses electronic remote support tools to isolate your problem and facilitate resolution

Next business day onsite response:

• For issues that cannot be resolved remotely an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window
• HP Services returns your covered hardware to operational condition repairing or replacing components or entire units as necessary
• Your coverage includes all required parts and materials

Escalation management:

• Established escalation procedures enlist specialized expertise from HP and selected third-parties

Optional Defective Media Retention Service:

• A standard hardware warranty or service contract requires payment for a replacement part if a defective one is not returned to HP
• This option lets you protect sensitive data by keeping your defective disk without paying for the replacement