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StorageCraft Premium Support - 1 Year - Service
StorageCraft Premium Support - 1 Year - Service - 24 x 7 x 1 Hour - Technical - Electronic
| $285.62 |
- Gives you complete peace of mind and confidence in your results
- Emergency Telephone Support service included to resolve your problems
By:
StorageCraft
Manufacturer:
StorageCraft Technology Corporation
Product ID:
85442
Item:
XSVW00USSS121YZZZ
Our Part #
81111805
Condition
New
$285.62EA
Availability
Only 9999 Left In Stock
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Product description
StorageCraft Premium Support - 1 Year - Service - 24 x 7 x 1 Hour - Technical - Electronic
24 x 7 x 1 Hour - Technical - Electronic
Specifications
Brand Name
StorageCraft
Manufacturer
StorageCraft Technology Corporation
Manufacturer Part Number
XSVW00USSS121YZZZ
Manufacturer Website Address
http://www.storagecraft.com
Marketing Information
As an add-on feature for perpetual licenses with active Standard Support Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses.
Product Supported
ShadowProtect SPX (Windows - Virtual Server) - 12 virtual machines
Product Type
Service
Provided Support
Phone Support
Provided Support
Emergency Telephone Support
Provided Support
New Releases Update
Provided Support
Web Knowledge Base Access
Provided Support
Emergency Email Consulting
Provided Support
Web Support
Provided Support
Email Support
Service Availability Days
7
Service Availability Hours
24
Service Description
24x7x1 Hour
Service Duration
1 Year
Service Name
Premium Support
Service Response Time
1 Day - (Business Day) - E-mail consulting; severity high
Service Response Time
2 Business Day - Phone Support ; severity low
Service Response Time
2 Day - (Business Day) - E-mail consulting; severity low
Service Response Time
2 Business Day - Phone Support ; severity medium
Service Response Time
1 Business Day - Phone Support ; severity high
Service Response Time
1 Hour - Emergency e-mail consulting
Service Response Time
2 Business Day - E-mail consulting; severity low
Service Response Time
2 Day - (Business Day) - E-mail consulting; severity medium
Service Response Time
1 Business Day - E-mail consulting; severity high
Service Response Time
2 Business Day - E-mail consulting; severity medium
Service Response Time
2 Day - (Business Day) - Phone Support ; severity medium
Service Response Time
1 Hour - Emergency Phone Support
Service Response Time
2 Day - (Business Day) - Phone Support ; severity low
Service Response Time
1 Day - (Business Day) - Phone Support ; severity high
Service Sub Type
Electronic
Service type
Technical