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Netgear ProSUPPORT OnCall 24x7 Tech Support - 5 Year - Service
Netgear ProSUPPORT OnCall 24x7 Tech Support - 5 Year - Service - 24 x 7 Next Business Day - Technical - Electronic and Physical
| $1,004.84 | Retail $1,332.28 |
- Gives you complete peace of mind and confidence in your results
- Features Phone Support service that helps you handle any mishaps
By:
Netgear
Manufacturer:
Netgear, Inc
Product ID:
92018
Item:
PMB0354-10000S
UPC Code:
606449082326
Our Part #
NA0864
Condition
New
$1,004.84EA
$1,332.28
$1,332.28
Availability
Only 9999 Left In Stock
Product description
Netgear ProSUPPORT OnCall 24x7 Tech Support - 5 Year - Service - 24 x 7 Next Business Day - Technical - Electronic and Physical
24 x 7 Next Business Day - Technical - Electronic and Physical
Specifications
UPC Alternates
606449082326
Brand Name
Netgear
Manufacturer
Netgear Inc
Manufacturer Part Number
PMB0354-10000S
Manufacturer Website Address
http://www.netgear.com
Marketing Information
OnCall 24x7 Tech Support
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone chat and email to solve any of your technical challenges. In addition NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
NETGEAR extends your initial 90-day technical support with the OnCall 24x7 Tech Support package. OnCall 24x7 services are conducted by phone chat and email to solve any of your technical challenges. In addition NETGEAR will proactively send you alerts about any newly released firmware updates to make sure that you are able to plan in advance download and upgrade at your earliest convenience.
With a OnCall 24x7 Tech Support contract customers will have a dedicated ProSUPPORT subscriber phone number to call for high priority service with less than four-hour response or call-back time. Technical support requests enjoy a high priority escalation for issue resolution.
OnCall 24x7 Tech Support contract purchases are non-refundable.
Product Supported
Netgear Category 4
Product Type
Service
Provided Support
Remote Diagnosis
Provided Support
Email Support
Provided Support
Replacement
Provided Support
Phone Support
Provided Support
E-mail Notification
Service Availability
24 x 7 Phone Support
Service Availability
24 x 7 Remote Diagnostic
Service Availability Days
7
Service Availability Hours
24
Service Description
24x7 Next Business Day
Service Details
- 24x7 Technical Support allowing you access to our Global Support Centers (GSC) 24 hours a day 7 days a week and 365 days a year
- 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters hardware and software revision levels and port statistics for prompt resolution of technical issues
- Express hardware replacement for arrival within next business day (NBD)
- This service ensures that you will receive the replacement hardware promptly in the unlikely event the product under coverage is down due to a hardware issue
- Escalation management with Plan of Action (POA)
- Online services entitling you to privileged information and services such as personalized support cases online problem escalation known problem reports release notes troubleshooting guides and software maintenance releases
- Software Maintenance Releases Notification a service that automatically sends you an email notification upon the availability of maintenance and patch releases as well as enhancements
Service Duration
5 Year
Service Name
ProSUPPORT OnCall 24x7 Tech Support
Service Response Time
Next Business Day - Replacement
Service Response Time
(Next Business Day) - Replacement
Service Sub Type
Electronic and Physical
Service type
Technical