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StorageCraft Premium Support - 1 Year - Service
StorageCraft Premium Support - 1 Year - Service - 24 x 7 x 1 Hour - Technical - Electronic
| $40.19 | Retail $44.85 |
- Keeps your system optimally maintained with a predictable total cost of ownership
- Features Emergency Telephone Support service that helps you handle any mishaps
By:
StorageCraft
Manufacturer:
StorageCraft Technology Corporation
Product ID:
95014
Item:
CSST70USSS011YZZZ
Our Part #
81111805
Condition
New
$40.19EA
$44.85
$44.85
Availability
Only 9999 Left In Stock
Product description
StorageCraft Premium Support - 1 Year - Service - 24 x 7 x 1 Hour - Technical - Electronic
24 x 7 x 1 Hour - Technical - Electronic
Specifications
Brand Name
StorageCraft
Manufacturer
StorageCraft Technology Corporation
Manufacturer Part Number
CSST70USSS011YZZZ
Manufacturer Website Address
http://www.storagecraft.com
Marketing Information
Premium Support
As an add-on feature for perpetual licenses with active Standard Support Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses.
Product Supported
Software:
- Software Title: StorageCraft ShadowControl ImageManager ShadowStream
- Installation Type: Locally installed
- License Qty: 1 job
- Software License - Validation Period: 1 year
- Licensing Details: ESD
Product Type
Service
Provided Support
Web Knowledge Base Access
Provided Support
New Releases Update
Provided Support
Emergency Telephone Support
Provided Support
Email Support
Provided Support
Emergency Email Consulting
Provided Support
Web Support
Provided Support
Phone Support
Service Availability Days
7
Service Availability Hours
24
Service Description
24x7x1 Hour
Service Duration
1 Year
Service Name
Premium Support
Service Response Time
- Phone consulting - severity low
Service Response Time
- E-mail consulting - severity medium
Service Response Time
1 Hour - Emergency e-mail consulting
Service Response Time
2 Business Day - Phone consulting - severity low
Service Response Time
- E-mail consulting - severity low
Service Response Time
- Phone consulting - severity medium
Service Response Time
1 Business Day - E-mail consulting - severity high
Service Response Time
- E-mail consulting - severity high
Service Response Time
2 Business Day - E-mail consulting - severity low
Service Response Time
- Phone consulting - severity high
Service Response Time
- Emergency phone consulting
Service Response Time
2 Business Day - Phone consulting - severity medium
Service Response Time
1 Business Day - Phone consulting - severity high
Service Response Time
1 Hour - Emergency phone consulting
Service Response Time
- Emergency e-mail consulting
Service Response Time
2 Business Day - E-mail consulting - severity medium
Service Sub Type
Electronic
Service type
Technical